top of page


The protection of your personal data is important to the NEQMI SAS  We hereby wish to inform you of how we use your

personal data, and thus fall within the framework of the new regulation

European Union relating to the protection of personal data (GDPR).

Respecting your privacy is a priority for NEQMI. We are

aware and attentive to your rights to be informed about the way in which personal data are processed.

data and information that can personally identify you (your data),

that you are likely to provide to us.

We therefore intend to explain to you the way in which we use your data as well as

the measures we take to maintain its confidentiality and security.

If you have any questions, you can always contact us at the address listed below.

1. Who is responsible for processing your personal data?

The person responsible for processing your data is NEQMI SAS, with registered office

head office is located at 14 bed Valmy, 42300 Roanne, France, tel. 06 72 65 06 88

E-mail: and VAT number: FR75890704364


2. What categories of personal data do we process?

NEQMI SAS processes the following categories of data:

- your personal identification data such as your surname, first name, address, address

e-mail, telephone (including mobile phone);

- the name, identification, business number, address of your business, your

position in it and your professional email address;

- personal characteristics (age, gender, date of birth) and your language;

- your preferences and interests as to the types of stones that interest you, when you

are in contact with us for a future project, renovation or development;

- the history of offers, orders, collections and deliveries made for your

account ;

- financial data such as your payments and bank account number in the

framework of the delivery of our products and services, as well as within the framework of


- our establishments are equipped (or are about to be equipped) with video

surveillance ; your image is therefore possible to also be collected, but will only be

processed only in case of necessity by being transmitted to the competent authorities;

- information concerning disputes and disputes;

- information/data that you would send us spontaneously, for example

when you ask us questions by e-mail, or information/data that

we receive when you visit the NEQMI and Neqmi applications websites and when, via this website, you

have requested samples, a catalogue, a price list, a price quotation or any

other service or information. So does your image and data

communicated via social networks when you have chosen to follow our

news via this channel;

- information that we are legally required to process.


The communication of your personal data is a necessary condition for

to use our services and to be able to access our products.

For B2B customers, we may also collect certain contact data through the

through external channels, including address managers? We then contact

with them ; they then have the possibility of checking, correcting or modifying their

data, or to no longer authorize its use.


3. For what purposes and on what legal basis do we process your data?

NEQMI SAS processes your personal data for the following purposes:

- customer management, in particular: customer administration, customer management

potential, existing or old, drafting and communication of quotes, management of

orders and contracts, management of deliveries and their follow-up, management of changes

address or other changes to your data, billing of products and services,

accounting. This processing is based on the need to perform the contract concluded with

you as a customer, or the need to take certain actions, at your request,

before the conclusion of the contract;

- after-sales services, in particular for on-site repairs. This treatment has

also as a legal basis the need to perform the contract concluded with you as

as a customer, or the need to take certain actions, at your request, before the

conclusion of the contract;

- direct marketing to our existing customers and our potential customers

on the basis of our legitimate interest;

- the fight against fraud and breaches by customers and the management of disputes and conflicts,

the legal basis being our legitimate interest as a trader and/or the legitimate interest of

the importer and/or manufacturer of your stones or others in order to detect and reduce

fraud and to manage disputes;

- for possible analyzes in the context of reorganizations or

disposals/acquisitions of companies, the legal basis being the legitimate interest of NEQMI SAS

and parties involved in these transactions, for the purpose of carrying out these


- compliance with any other legal obligation to which we are subject, for example

in tax and accounting matters.


4. Who has access to your personal data?

Only employees, collaborators and administrators/managers of NEQMI SAS have

access to your personal data for the purposes mentioned above.

Thus, NEQMI SAS may use your personal identification data, such as your

first and last name, company name, address, e-mail address, telephone (including telephone

portable), the reference of the stones ordered, the history of your purchases and repairs, and

information about the contractor you use for purchases and maintenance. The

persons within NEQMI SAS only have access to your data insofar as they

need it for the stated purposes.

For the processing of your personal data, NEQMI SAS also uses the

Mailchimp platform for sending our newsletters and specific information to

forward to all our customers.

We may also use other service providers who process your

data on our behalf, upon agreement such as:

  1. Educational services

  2. IoT devices

  3. to our external contractors in connection with the management of our website and the management from the customer database.

  4. to our network of entrepreneurs (when you ask for our address book);

Finally, we may also share personal data with third parties who, in the event possible reorganizations or disposals/acquisitions of companies, and, in general, with our advisers and lawyers in the context of opinions, litigation or disputes.

We will not pass your data on to other third parties without your permission, unless we

are legally required to do so.


5. Do we transfer your personal data outside the EU?

Your personal data is not transmitted outside the EU.


6. How long do we keep your personal data?

NEQMI SAS will retain your personal data for as long as necessary

for the purposes specified in this notification.

This means that the data is kept:

I. for customer management and after-sales service: as long as our relationship lasts

commercial and up to one year after the expiry of the limitation period applicable in

potential disputes;

II. for the fight against fraud and infringements, as well as for the management of disputes:

as long as the dispute lasts;

III. for use in connection with reorganizations or divestitures/acquisitions

businesses: as long as our business relationship is ongoing:

IV. for direct marketing: for a period of 5 years after our last

interaction, unless you object to processing for this purpose;

V. for social networks: as long as you choose to follow us;

VI. to comply with other legal provisions: for as long as required by law.

In any case, we will delete your personal data 8 years after

our last contact, unless we need to keep them longer due to a

legal obligation or for product safety reasons.


7. Do we use automated decision making?

NEQMI SAS does not make use of automated decision-making within the meaning of Article 22 of the



8. What measures do we take for secure processing?

NEQMI SAS takes reasonable and appropriate technical and organizational measures

to ensure, with regard to possible risks, an appropriate level of security to maintain

the integrity, confidentiality and availability of your personal data.



Third-party service providers we use are also required to

legal and contractual to take the appropriate technical and organizational measures

to protect personal data against loss or unauthorized processing



9. What are your rights under the GDPR?

In accordance with the GDPR, you have the right to:

- ask us to have access and to rectify or erase the personal data

personal that we deal with about you;

- ask us to limit the processing concerning you, as well as the right to

object to processing;

- ask us to obtain the personal data you have provided,

in a structured, commonly used and machine-readable format, in order to

transmit to another data controller (this is the "right to portability

Datas ") ;

- with regard to processing that would be based on your consent,

withdraw this consent at any time, without this affecting the legality of the

processing on the basis of consent before its withdrawal;

- file a complaint with the Data Protection Authority.

To do this, you simply need to send a clear request to the person in charge of the

data management of NEQMI SAS, in which you specifically mention what

you want to see, correct or delete. Depending on your request, NEQMI SAS will

reserves the right to request that your approach be signed, dated and accompanied by a

copy of the front of your identity card.

If you want us to delete your data, you must also motivate

specifically your request.

If these conditions are met, NEQMI SASwill process your request as soon as possible.

as soon as possible and will inform you, unless your request for deletion is against the

legal requirements.

NEQMI SAS reserves the right to make changes to this “privacy

notification", for example if this is necessary with regard to legislative changes or

directives issued by the competent supervisory authority, but also adaptations







Version updated on October 13, 2022

bottom of page